Shipping & Delivery Policy

This Shipping & Delivery Policy applies to purchases made through Wheel Brix (wheelbrix.com), operated by Zeno Link Global LLP, Kottakkal, Malappuram, Kerala, India.

1. Shipping Coverage

Wheel Brix currently ships orders within India only.

International shipping is not currently available.

Delivery availability may vary depending on the customer's PIN code and the serviceability of our courier or logistics partners.

2. Order Processing & Dispatch

Orders are processed after successful payment confirmation.

Wheel Brix normally processes and dispatches orders within 1-2 working days from the date of successful payment.

Orders placed on weekends, public holidays, or other non-working days will normally begin processing on the next working day.

Once your order has been dispatched and handed over to our courier or logistics partner, tracking information may be shared through SMS, WhatsApp, email, or another available communication channel.

3. Estimated Delivery Time

After dispatch, orders are generally expected to be delivered within 3-7 working days, depending on the delivery location and courier serviceability.

Delivery to remote or less-accessible locations may require additional time.

Working days exclude Sundays and applicable public holidays.

The 3-7 working day delivery period is an estimated timeline and not a guaranteed delivery date. Delivery may occasionally be affected by courier delays, weather conditions, transportation disruptions, high-volume periods, public holidays, or circumstances outside Wheel Brix's reasonable control.

Wheel Brix will make reasonable efforts to ensure orders are dispatched promptly and delivered within the estimated timeframe.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Wheel Brix may offer free shipping, promotional shipping rates, or minimum-order-value shipping benefits from time to time.

Any such offer may be subject to specific terms and may be modified or withdrawn.

5. Payment

Wheel Brix currently accepts prepaid online orders only.

Payments are processed securely through Razorpay using the payment methods available through its checkout system.

Cash on Delivery (COD) is not currently available.

6. Order Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Tracking details may be communicated through SMS, WhatsApp, email, or other available channels.

Please note that courier tracking systems may take some time to update after the shipment has been handed over.

If you are unable to track your order or notice an unusual delay, please contact Wheel Brix customer support.

7. Correct Shipping Information

Customers are responsible for providing complete and accurate delivery information, including:

• Recipient name
• Complete delivery address
• Correct PIN code
• Active mobile number
• Relevant delivery instructions

Wheel Brix will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the information if the order has not yet been dispatched.

8. Failed Delivery & Return to Origin (RTO)

A shipment may be returned to Wheel Brix if delivery cannot be completed due to circumstances such as:

• Incorrect or incomplete address
• Incorrect PIN code
• Recipient being unavailable after reasonable delivery attempts
• Customer refusing delivery
• Customer being unreachable
• Other delivery issues attributable to the customer

If an order is returned to us as Return to Origin (RTO), the customer may request reshipment where available.

Additional shipping charges may apply for reshipment where the failed delivery was attributable to the customer.

If a refund is requested instead, applicable shipping, return-shipping, payment-processing, or other non-recoverable expenses may be deducted from the refund where permitted by applicable law.

9. Damaged Packages

If a package appears significantly damaged at the time of delivery, customers are encouraged to photograph or record the condition of the package before opening it where reasonably possible.

If the product inside is damaged, defective, incorrect, or materially incomplete, please contact Wheel Brix within 7 days of delivery.

We may request:

• Order number
• Photographs of the package
• Photographs of the product
• Video of the package/product where available
• Description of the issue

Verified cases will be handled according to our Refund & Return Policy.

10. Missing Building Blocks or Components

Wheel Brix products contain multiple building blocks and components.

If your product arrives with a building block, component, accessory, or other included item missing, please contact us within 7 days of delivery.

After verification, Wheel Brix may arrange to send the missing component where reasonably possible instead of replacing the complete product.

There will normally be no additional shipping charge to the customer for verified missing components caused by packing or fulfilment errors.

11. Lost Shipments

If tracking information shows an unusual delay or a shipment appears to have been lost during transit, please contact Wheel Brix customer support.

We will coordinate with the relevant courier or logistics partner to investigate the shipment.

If the shipment is confirmed as lost, Wheel Brix may arrange either:

• A replacement shipment, subject to product availability; or
• A refund to the original payment method.

12. Delivery Delays

Occasionally, orders may take longer than the normal 3-7 working day estimated delivery period due to circumstances outside our reasonable control.

These may include:

• Courier network disruptions
• Severe weather
• Natural disasters
• Transportation disruptions
• Strikes
• Government restrictions
• Public holidays
• Remote-location service limitations
• High-volume sale periods
• Unexpected operational disruptions

Wheel Brix will make reasonable efforts to assist customers and coordinate with the courier provider where significant delays occur.

13. Order Cancellation

Customers may request cancellation before an order is shipped.

To request cancellation, please contact Wheel Brix customer support with your order number and registered mobile number.

If expenses have already been incurred in processing or fulfilling the order, applicable shipping, payment-processing, or other non-recoverable expenses may be deducted from the refund where permitted by applicable law.

Once an order has been shipped, cancellation may no longer be possible. The customer will then need to follow the applicable Refund & Return Policy.

14. Returns

Eligible return requests must generally be submitted within 7 days of delivery.

Products that have been opened, assembled, used, altered, damaged after delivery, or returned with missing components are not eligible for change-of-mind returns.

Different conditions apply to products received damaged, defective, incorrect, or materially incomplete.

Please refer to the Wheel Brix Refund & Return Policy for complete details.

15. Refund Timeline

Where a refund is approved, Wheel Brix will generally initiate the refund to the original payment method within 3-5 working days after approval.

The time required for the amount to appear in the customer's bank account, card, UPI account, or other payment method may depend on the payment provider or financial institution.

16. Changes to This Policy

Wheel Brix may update this Shipping & Delivery Policy periodically to reflect changes to courier arrangements, shipping rates, delivery coverage, business operations, or applicable requirements.

The latest version will be published on wheelbrix.com.

17. Contact Us