Refund & Return Policy

At Wheel Brix, operated by Zeno Link Global LLP, we want customers to receive their orders correctly and in good condition.

Please review this policy before making a purchase.

1. Return Window

Eligible return requests must be submitted within 7 days from the date of delivery.

Requests received after this period may not be accepted except where required by applicable law.

2. Return Eligibility

For a change-of-mind return to be eligible, the product must generally be:

• Unused.
• Unassembled.
• Unopened, where applicable.
• In its original condition.
• In its original packaging.
• Complete with all building blocks, parts, accessories, manuals and other items supplied with it.

Products that have been opened, assembled, used, altered, damaged after delivery, or returned with missing parts/components are not eligible for change-of-mind returns.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, materially incomplete on arrival, or different from the product ordered, please contact Wheel Brix as soon as possible and within the applicable 7-day return window.

We may request:

• Order number.
• Photographs of the product.
• Photographs of the packaging.
• An unpacking video where available.
• Details of the damage, defect, missing component or incorrect item.

After verification, we may arrange an appropriate replacement, return or refund depending on the circumstances and applicable law.

For verified damaged, defective or incorrect products, Wheel Brix will bear reasonable return shipping costs where a return is required.

4. Missing Building Blocks or Components

If your set arrives with a component or building block missing, please contact us within 7 days of delivery.

Where reasonably possible, Wheel Brix may provide the missing component instead of requiring the entire product to be returned.

5. Change-of-Mind Returns

Where an eligible unopened and unused product is returned because the customer changed their mind, ordered the wrong product or no longer wants the product, the customer will be responsible for applicable return shipping costs.

Original shipping charges and other non-recoverable costs may be deducted from the refundable amount where permitted by applicable law.

6. Non-Returnable Products

A product may be considered non-returnable if:

• It has been opened and used.
• Building has already commenced or the product has been assembled.
• Parts or accessories are missing due to customer handling.
• It has been damaged after delivery.
• Original packaging is materially missing or damaged.
• The product has been modified or altered.
• The return request is submitted after the applicable return period.

This does not limit remedies available under applicable law for products that were delivered damaged, defective or incorrect.

7. Refund Process

Once an eligible returned product is received and inspected, we will communicate the status of the refund.

Approved refunds will be processed to the original payment method.

Wheel Brix generally initiates approved refunds within 3-5 working days after approval.

The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, UPI provider or payment service.

8. Order Cancellation

Orders may be cancelled before shipment by contacting Wheel Brix.

If an order is cancelled after shipping or fulfilment expenses have already been incurred, applicable shipping or other non-recoverable expenses may be deducted from the refund where permitted by law.

Once an order has been shipped, customers may need to follow the applicable return procedure instead of cancellation.

9. Return Shipping

For verified damaged, defective or incorrect products, Wheel Brix will bear reasonable return shipping costs where a return is required.

For eligible change-of-mind returns, return shipping costs will generally be borne by the customer.

Customers should follow the return instructions provided by Wheel Brix before shipping a product back.

Products returned without authorization or to an incorrect address may result in delays.

10. Payment Method

Wheel Brix currently accepts prepaid online payments through Razorpay.

Cash on Delivery is not available.

Eligible refunds will therefore normally be returned through the original online payment method.

11. Refund Abuse

Wheel Brix reserves the right to review or reject return/refund requests involving suspected fraud, deliberate product damage, missing components caused after delivery, repeated abuse of the return process, or materially inaccurate information, subject to applicable consumer law.

12. Contact Us